Order Cancellation

We have a limited window to cancel orders once placed. This article provides helpful details about the information on the topics listed in the catalog.

 

Depending on what you ordered, our cancellation window will differ slightly.

Ready-Made Items

These items take only a short time to process before shipping. Includes Final Sale Items, Clearance Sale Items, Swatches, 48 Hour Ship Items, etc.

 

Unpaid order of Ready-Made Items:

Order will be automatically cancelled after 24 hours.

 

Paid order of Ready-Made Items:

The order is sent to the warehouse for processing within 1 hour of your order being confirmed. As these items are processed very quickly, we can only cancel an order within this 1-hour timeframe.

If you need to cancel your order, please submit your cancellation request on your order page or contact our customer service within 1 hour of your order being confirmed.

Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your cancellation request on your order page within 1 hour, so that our system can intercept your order and avoid shipping it out.

If you contact our customer service instead of submitting your cancellation request on the order page, due to the time difference, your order might be shipped out before our customer service start processing your request, the cancellation cannot be made. And we are not liable for this situation.

If you submit your cancellation request after the 1-hour cancellation window, we reserve the right to refuse your request.

Made-To-Order Items

These items take several days for production like bridesmaid, mother of the bride, wedding dresses, etc.

 

Unpaid order of Made-to-Order Items:

Order will be automatically cancelled after 24 hours.

 

Paid order of Made-to-Order Items:

We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start producing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window for Made-to-Order items.

The following is our detailed cancellation window & refund policy for Made-to-Order items:

Cancellation Windows	Refund Policy
Within 24 hours of order confirmation	Full refund of the price paid for the items + shipping fee + shipping protection (If selected)
24–72 hours after order confirmation	80% refund of the price paid for the items + shipping fee + shipping protection (If selected)
72-120 hours after order confirmation	50% refund of the price paid for the items + shipping fee + shipping protection (If selected)
>120 hours after order confirmation	Refund of shipping fee and shipping protection (If selected) only

Once your order is shipped, it cannot be cancelled.

If you want to cancel your order, please contact our customer service for help.